SUPPORT
Help with Workout
Having trouble signing in, installing the app, or syncing a workout? Start with the checks below. If you still need help, email support@kepptic.com.
Troubleshooting basics
- Magic link not arriving? Confirm the email address, check spam or junk, wait a few minutes, then request a fresh link. Use the newest link you received.
- Offline changes not syncing? Reconnect to the internet, reopen Workout, and leave it open briefly while pending changes sync.
- App looks out of date? Refresh the page. If an update prompt appears, accept it and reopen Workout.
- Install option missing? Use Safari on iPhone or iPad, or Chrome on Android. Browser menu labels vary by device.
- Reporting a workout issue? Include the workout name, approximate time, device and browser, and what you expected to happen. Attach a screenshot only if you are comfortable sharing it.